Your Legal & Data Rights — Answered
Yes. Submit a data-access request via email or live support, and we'll provide a complete copy of your personal information, payment history and game records within 14 days, where local law permits. Access depends on local law and your region.
You can request full account deletion. We'll remove your personal details immediately, but we retain transaction records for seven years for compliance with local audit and anti-fraud laws. Your choice depends on local law.
Payment method details (DANA, OVO, GoPay, QRIS account links) are encrypted and stored only while your account is active. After closure, we delete payment tokens within 30 days unless we're legally required to retain records, which depends on local law.
Yes. If a transaction appears unauthorised or incorrect, contact support with the transaction ID and date. We investigate within 48 hours. Players in Makassar, Jakarta and across Indonesia can raise disputes anytime; local law determines next steps.
Change your password immediately, enable two-factor authentication, and contact live support or email us with the incident details. We'll review login logs, freeze suspicious activity, and guide you through account recovery and local law options.
We do not sell your data. We share payment details only with DANA, OVO, GoPay and QRIS for transaction processing, and with our compliance partner for anti-money-laundering checks. All transfers follow encryption and are logged in your account.
Log into your account, go to Account Settings > Profile, and update your information. Verification may be required for name or address changes. Changes take effect immediately; your old details are archived for audit compliance where local law requires.
